Four documents I have been referring to multiple times over the last month or so. Access to these documents is restricted via subscription/login.
 Frederick, Lawrence W. “Recasting the Centralization–Decentralization Debate: Advancing the Innovation Support Cycle” (Research Bulletin, Issue 10). Boulder, CO: EDUCAUSE Center for Applied Research, 2008
“There is a deep literature that makes the case that on balance, decentralized approaches are best suited to organizations where innovation is the primary objective, whereas centralization is best where efficiency (capturing economies of scale and scope) is paramount.“
 Michael Zastrocky, Jan-Martin Lowendahl, Marti Harris “Technology Adoption in Higher Education: Know Your Businesses” (Industry Research ID: G00152548) GARTNER, 25 October 2007
* Take home point is the need for the 3 distinct environments for “Research”, “Teaching and Learning” and “the Business (Administration)”. Any support model needs to allow for these distinctly differing management requirements.
 Jan-Martin Lowendahl, Michael Zastrocky, Marti Harris, Nikos Drakos, Whit Andrews, Rita E. Knox, Leslie Fiering, Jim Tully, Claudio Da Rold, Carol Rozwell, Matthew W. Cain, David Gootzit, Ray Valdes “Hype Cycle for Higher Education, 2008″ (Industry Research ID: G00158592) GARTNER, 25 27 June 2008
* jump to the figure on page 32. Then step out to the options, which of the items flagged as “less than 2 years” and moving through ‘slope of enlightenment’ to ‘plateau of productivity’ are impacted?
 Waters, Ian. “Managing IT Risk in Higher Education: A Methodology” (Research Bulletin, Issue 6). Boulder, CO: EDUCAUSE Center for Applied Research, 2008
* a good IT Risk methodology for use within Higher Education