scanemal.dll could not be found

VirusScan had been updated from v8.0 to v8.5. The next day the user has the following error when launching Outlook;

‘The add-in “C:\Program Files\Network Associates\VirusScan\scanemal.dll could not be installed or loaded. This problem may be resolved by using Detect and Repair in the Help menu.’ error message when starting Outlook

PROBLEM:
This problem is caused by the Outlook plugin from VirusScan v8.0 still being called when v8.0 is replaced with v8.5 which used a new path and filename.

The v8.0 plugin is listed in the Add-In Manager as “Exchange Scan”

The v8.5 plugin is listed in the Add-In Manager as “Outlook Scan”

FIX:
1. In Outlook, click Options on the Tools menu.
2. Click the Other tab, click Advanced Options, and then click Add-In Manager.
3. Click to clear the Exchange Scan check box, click OK, and then click OK.
4. Click OK.

REFERENCE:

[1] You receive the “The add-in C:\Program Files\McAfee\McAfeeVirusScan\scanemal.dll could not be found” error message when you start Outlook [MS KB 315046]
[2] Scanemal dll error when opening Outlook (scanemal cannot be installed / loaded / found or is missing) [McAfee KB45646]

This entry was posted in eXchange, outlook, virusscan. Bookmark the permalink.

4 Responses to scanemal.dll could not be found

  1. Zaid Edward says:

    thanks it help me alot

  2. Banana says:

    Thanks heaps, it helped me and very straight forward.

    Cheers

  3. Hailye says:

    It’s helpful.

    Thanks a lot

  4. parthiban says:

    Thank U Experts!!!

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