PTPublisher – A problem caused the program to stop working correctly

Primera_200 Primera PTPublisher is the bundled disc burning and printing software for the Bravo Disc robots. We are running both the Bravo 4101 and an old Bravo II using PTPublisher v2.2.0 installed on Windows 7 Enterprise SP1 (64bit). When a non Administrator runs the PTPublisher the package stops with the following error;
"A problem caused the program to stop working correctly. Please close the program."


This error is usually caused by a permissions error somewhere in the installation which are generally caused by a poorly built installer. In the case of PTPublisher there are three locations that we need to check for permission problems;

1. Software:
C:\Program Files (x86)\Primera Technology
C:\Program Files (x86)\SureThing CD Labeler 5 - Disc Publisher Edition

Optional, not recommended: Run PTPublisher as Admin. Browse to “C:\Program Files (x86)\Primera Technology\PTPublisher\PTPublisher.exe”.
Right click on PTPublisher.exe. Choose Properties. Click on the Compatibility tab. Check “Run this program as administrator”. Click OK.

2. Data:

Browse to C:\ProgramData\PTI\ and give users Full Control to the PTI folder and all subfolders.

3. Hardware:
Control Panel\Hardware and Sound\Devices and Printers
Printers and Faxes > Disk Publisher 4100 Series

The administrator must open the Printers and Faxes Folder, right-click on the “Printer Name” and click Printer Properties.
In the Security tab give the Everyone group (or the specific group you would like to give access) permissions to both Manage this Printer and Manage Documents.


In previous Windows operating systems Nero Burnrights has been required for non privileged users to access the burner, we still add this package as a default on our build.

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2 Responses to PTPublisher – A problem caused the program to stop working correctly

  1. Jake Hill says:

    Thank you very much! This helped me after our computer was automatically updated to Windows 10. 🙂

  2. drsuds says:

    this is so happening to me right now. Frigging annoying.

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